Het Facilitair Bedrijf (The Facility Company) : a new catalog for framework agreements and services
We once again created a website for the public sector. The Facility Company, or HFB, is an agency of the Flemish government. It supports the Flemish government with facility services. The Facility Company thus manages, among other things, the housing for government services, functional design of workplaces, goods, security, logistics, and more facility services.
For instance, they recently facilitated the opening of the ultra-sustainable Marie-Elisabeth Belpaire building, a first in terms of sustainable housing for the Flemish government.
The request from HFB
The Facility Company offers all those services in the form of framework agreements and services, which specific organizational entities within the Flemish government can utilize. Our task was to develop a completely new catalog for these framework agreements and services. All this had to be encapsulated in a user-friendly portal.
Moreover, the framework agreements and services from the catalog had to be fetched from the Salesforce software system. Therefore, a well-functioning and secure integration with that system was necessary. Furthermore, visitors of the catalog should only see the framework agreements and services that are applicable to their entity.
We wanted to present our offer in a customer-friendly manner. The Facility Company has many customers, and therefore, many framework agreements and services. The portal had to present all this in a user-friendly way, where users could only see what pertains to them. We are very satisfied with the result.
Anneleen Cosijn
Het Facilitair Bedrijf
Based on the wireframes, we made the initial design proposals. The Facility Company wanted a user-friendly and easily manageable design. Visitors must be able to quickly and easily view the services offered and framework agreements applicable to their entity. Customer feedback was immediately incorporated into the wireframes, providing the HFB team with a clear visual representation of their expectations.
From the first meeting, we were on the same wavelength with Paddle. They were incredibly efficient in their communication, time estimation, proposals, and feedback. They were also always very well prepared.
- Anneleen Cosijn
Custom Development and Integrations
We developed two new content types in our Paddle CMS Platform to retrieve the framework agreements and offered services in the catalog. This also required a comprehensive integration with the Salesforce software system. It was an intense journey with tight deadlines, but we managed everything neatly.
One-on-One Communication with a Central Point of Contact
Our strength is that the communication line with our clients is always short. With one experienced project manager per project as the central point of contact, we fulfill that promise.
The project manager understands the needs of the client, sometimes even before they can articulate them themselves. Challenges are addressed swiftly, and feedback is easily incorporated. This saves time and costs for everyone.
Our experience in the public sector enables us to think along with the client. Thanks to our previous experience with user management, we were able to quickly start the right processes and make the necessary developments. User management ensures that as a visitor, you only see what is applicable to you when you log in with your eID on the portal of The Facility Company.
The meetings with our project manager Naomi were always super efficient. No precious time was ever lost, and there was always momentum in the proceedings.
- Anneleen Cosijn
The Result
The team behind The Facility Company Agency is satisfied with the new web catalog. They are happy with the CMS that is easy to manage on a daily basis.
Our expectations of Paddle have been completely met. All technical requirements are in order, and on a daily basis, we can adjust our portal ourselves in the Paddle CMS Platform. We are also very pleased with the design. We have already received positive feedback on the fresh and renewed appearance.
Anneleen Cosijn
